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VW Client Advisor

Company Overview

VISTA  Automotive Group is a national leader in the automotive sales industry. As one of the largest minority-owned dealerships in the nation with over one million vehicles sold, we represent some of South Florida's most recognized dealerships. Fifty years ago, we made a pledge to treat every customer and employee like family.

Primary responsibilities include but are not limited to:

  • Achieve unit sales targets for new and/or pre-owned cars and related products and services from retail and/or wholesale clients.
  • Demonstrate in-depth knowledge and enthusiasm for the vehicles, accessories, and services of the VW center.
  • Assume full responsibility for the entire sales process, including:
  • Getting to know the client via an in-depth interview.
  • Accommodating the client’s product preference via presentation and demonstration.
  • Finding the right VW for the client.
  • Preparing the client for ownership with a smooth and thorough delivery that accommodates all of the client’s expectations.
  • Establishing a sustained consultative relationship with each client.
  • Close sales effectively, being profit-minded and understanding new and used car financing and insurance.
  • Follow up with prospects, utilizing various methods of communication.
  • Develop new business and leads and increase client base through focused personal marketing efforts that may include, but are not limited to, direct mail, networking affiliations, and telemarketing.
  • Make effective deliveries by following all sale details, inspecting every car sold, introducing clients to the Service Manager, and making a personalized delivery of the car.
  • Maintain comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons.
  • Demonstrate a detailed understanding of VW vehicle supply status from production to delivery.
  • Maintain knowledge of VW products and services and maintain professional and technical expertise through on-the-job training, attending trade shows and educational programs, establishing a personal network, reviewing industry publications, and participating in professional societies.

Skills / Experience

  • Strong negotiation skills, ability to ask for the sale and handle customer requests.
  • Ability to establish and maintain relationships with customers.
  • Ability to assess individual client needs.
  • Experience working under time constraints and managing priorities.
  • Ability to adapt to sudden changes and experience making difficult decisions.
  • Ability to think of innovative ways to get results.
  • Able to recover quickly from setbacks.
  • Able to cooperate with management.
  • Able to take responsibility for handling details.
  • Prior experience preferred in car or “big ticket" item sales.
  • Experience in managing and organizing work time and activities

Attributes

  • Proven communication skills.
  • Demonstrated motivation to sell.
  • Professional appearance.
  • Able to learn details and processes daily.

Education

  • High school diploma required.
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