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Fixed Operations Director

Company Overview:

South Motors Automotive Group is a national leader in the automotive sales industry. As one of the largest minority-owned dealerships in the nation with over one million vehicles sold, we represent some of South Florida's most recognized dealerships. Fifty years ago, we made a pledge to treat every customer and employee like family. 

Job Summary:

The Fixed Operations Director oversees the Service Departments, Parts Departments and Collision Centers; and is responsible for the reputation, efficiency and profitability of these departments.  Our ideal candidate will be an innovative, optimistic, self-driven individual with long term vision and the highest ethical standards, willing to take new challenges.  

Responsibilities and Duties:

  • Preparing an annual operating budget, goals and objectives for each department and monitoring the departments’ performance.
  • Directing the hiring and training of managers for the service, parts and body departments.
  • Working with department managers to improve profitability and efficiency.
  • Creating and maintaining a positive relationship with customers, ensuring that department staff is helpful, as well as making customer satisfaction a priority to ensure referral and repeat business.
  • Working directly with customers and warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines.
  • Creating dealership service and pricing policies for approval by the general manager.
  • Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs.

Qualifications and skills: 

  • 10+ years’ overall experience in automotive dealership industry. 
  • 5+ years previous experience as a Fixed Ops Director or Service Manager in a dealership managing the parts, service and body shop departments.
  • Must have experience managing multiple brands simultaneously.  
  • Required to maintain the profitability of their department while controlling expenses and maintaining customer satisfaction.
  • Required to not only understand and keep abreast of the federal, state, and local regulations that affect their operations, but also to comply with these regulations as well as hazardous waste disposal and OSHA Right-to-Know regulations.
  • Provide necessary training on these regulations and ethical practices.
  • Must be able to manage a team of 20+ direct reports and 100+ indirect reports.
  • Train, motivate and develop current employees and new hires.
  • Strong leadership, organizational and communication skills (verbal and written).
  • Ability to work extended hours, evenings and weekends to achieve your goals.
  • Experience as a technician or good technical aptitude is a big plus.
  • Must be able to pass pre-employments screens (Background & Drugs)
  • Four-year college degree in business administration or marketing is highly preferred
  • National Institute of Automotive Service Excellence (ASE) Master Technician Certification.

Benefits and Perks:

  • Outstanding Compensation Plan
  • Medical, Dental, Life and Disability Insurance
  • 401K
  • Paid vacations


Note: We sincerely appreciate your interest! Due to the heavy volume of applications we receive only those candidates selected for further employment screening will be contacted by our office.

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